Welcome to UNIHLC — Where Lasting Shine Meets Lasting Trust
At UNIHLC, we stand behind the quality of our anti-tarnish jewellery. If you’re not 100% satisfied with your purchase, we’re here to help make it right.
Eligibility for Return or Exchange
-
Return/Exchange Window: You may return or exchange your item within 7 days of receiving it.
-
Condition: Items must be unused, in original packaging, and in resalable condition.
-
Non-Returnable Items:
-
Customized or engraved pieces
-
Gift cards
-
Items marked as Final Sale
-
How to Initiate a Return or Exchange
-
Email us at support@unihlc.com with your order number, reason for return, and item details.
-
We’ll respond within 24–48 hours with instructions and a return shipping address.
-
Pack and ship the item securely. We recommend using a trackable shipping method.
Refunds
-
Once we receive and inspect your return, we’ll notify you of approval.
-
Approved refunds are processed within 5–7 business days to your original payment method.
-
Shipping charges (if any) are non-refundable.
Exchanges
-
If you need a different size, style, or if the item is defective, we’ll gladly exchange it.
-
Exchange shipping costs may apply unless the item is faulty or incorrect.
Damaged or Incorrect Items
If you received a damaged or wrong item, we’re truly sorry. Please contact us within 48 hours of delivery, and we’ll make it right—either with a replacement or a full refund.
Need Help?
We’re here for you! Contact our support team at support@unihlc.com or DM us on Instagram @unihlc_official.